Last updated: 21 July 2025
MediPass (“MediPass”, “we”, “us” or “our”) provides regulatory, registration and market-access support for medical device and in vitro diagnostic (“IVD”) manufacturers across Southeast Asia.
This Privacy Policy explains how we collect, use and handle information when you visit aseanmedipass.com, contact us, submit a regulatory enquiry, or provide documents through our website.
1. Information We Collect
When you contact us or submit an enquiry through the website, we may collect information that you choose to provide, including:
Contact and company information, such as your name, company name, work email address and other contact details.
Market information, including the countries or markets in which you are seeking regulatory or market-entry support.
Product and regulatory information, such as product type, intended use, existing approvals, regulatory questions, registration status and other information relevant to your enquiry.
Uploaded documents, which may include product brochures, Instructions for Use (IFUs), specifications, existing approvals, technical documents, spreadsheets, presentations or other materials that you choose to submit.
We may also receive basic technical information associated with use of the website, such as browser, device, IP address, server logs or similar information generated in the normal operation and security of a website.
2. How We Use Information
We may use the information you provide to:
– review and respond to your enquiry;
– understand your product, target markets and regulatory requirements;
– assess potential registration, licensing, local representation or market-access pathways;
– communicate with you about requested services;
– prepare quotations, proposals, scopes of work or other requested information;
– coordinate regulatory work where you subsequently engage MediPass;
– operate, maintain and protect our website and communication systems; and
– comply with applicable legal, regulatory or administrative requirements.
Submitting an enquiry does not by itself create a client, agency or consulting relationship with MediPass.
3. Product Documents and Confidential Information
Our website allows users to submit product information and supporting documents for regulatory enquiries.
You should only upload information that you are authorised to provide to MediPass.
Please do not submit patient-identifiable information, passwords, unnecessary personal data or other highly sensitive information unless it is specifically required, you are authorised to provide it, and appropriate arrangements have been agreed with us.
Documents submitted through the website may be processed through website hosting, email or other systems used by MediPass to receive and respond to enquiries.
If you formally engage MediPass for regulatory services, the handling of project documents and confidential information may also be governed by the applicable quotation, statement of work, service agreement, confidentiality agreement or other contractual terms.
4. Sharing of Information
We do not sell personal information.
We may share information where reasonably necessary with persons or organisations involved in operating our website, responding to your enquiry or delivering services that you have requested or agreed to receive.
Depending on the nature of an enquiry or engagement, this may include MediPass personnel, affiliated or local regulatory teams, professional advisers, technology or hosting providers, regulatory representatives, service providers or relevant authorities.
We only seek to share information to the extent reasonably necessary for the relevant purpose.
5. Cross-Border Processing
MediPass supports regulatory activities across multiple Southeast Asian markets, including Singapore, Malaysia, Thailand, Vietnam and Indonesia.
Where necessary to respond to an enquiry or perform agreed services, information may therefore be accessed or processed in countries other than the country from which you submitted it.
Where applicable, we take reasonable steps to handle such information in accordance with relevant contractual and legal requirements.
6. Retention
We retain information for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate business and regulatory records, fulfilling contractual obligations, resolving issues and meeting applicable legal requirements.
Retention periods may vary depending on the nature of the information and the relevant engagement.
7. Security
We take reasonable administrative and technical measures intended to protect information against unauthorised access, loss, misuse or alteration.
However, no website, email system or method of electronic transmission can be guaranteed to be completely secure. You should therefore exercise appropriate care when deciding what information to submit electronically.
8. Cookies and Technical Data
The website may use cookies and similar technologies that are necessary for site functionality, security and normal website operation.
If MediPass introduces non-essential analytics, advertising or similar technologies that require additional notice or consent under applicable law, the relevant notices or controls may be updated accordingly.
9. Third-Party Websites
Our website may contain links to regulatory authorities, government portals or other third-party websites.
MediPass does not control the privacy practices or content of those websites. You should review the privacy policies of the relevant third party when leaving our website.
10. Your Choices and Requests
You may contact us if you would like to ask about information that you have submitted to MediPass, request that inaccurate information be corrected, or make another privacy-related request.
Whether a particular request can be fulfilled may depend on applicable law, regulatory requirements, contractual obligations and legitimate record-keeping needs.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.
The updated version will be published on this page with a revised “Last updated” date.
12. Contact Us
For questions regarding this Privacy Policy or information submitted through our website, please contact:
MediPass
Email: contact@aseanmedipass.com
Website: aseanmedipass.com